Frequently Asked Questions
-
Where is the Clansman Harbour?
By Car: from Inverness, Clansman Harbour is 9 miles from the outskirts
of Inverness on the main A82 and 4 miles north of Drumnadrochit if
approaching from Fort William.
Parking is courtesy of the Clansman Hotel which is located on the
opposite side of the road from the Harbour. Access to the Harbour
is via an underpass. View
the directions here.
- Where do tours leave from in Inverness?
View the directions here.
- What time are your cruises and tours?
We have options for both cruises and tours with morning and
afternoon departures. You can choose from a 1, 2 or 3 hour cruise
on Loch Ness, or a coach and cruise tour of 2.5, 3, 3.5 or
6.5 hours that incorporate visits to either Urquhart Castle, the
Loch Ness Exhibition Centre, or both. In winter we offer a slightly
reduced programme.
- Adult price range for a cruise or a tour?
Adult prices ranges from £11.00 to £36 depending on which option
you choose. We have concessions for children, students
and seniors on some options and for children on most options. We
give members of HM Forces student prices. Children younger than
five go free and a "child" is
from 5 years to 15 years of age. We also have special family tickets
on the Jacobite Inspiration and Reflection cruises. Family tickets
cover 2 adults and up to 3 children under 16.
- Do cruises and tours go every day?
We are an all-year-round attraction and operate every day except
Christmas Day and New Year's Day weather permitting. Please note
that some tours do not operate on Boxing Day due to the closure
of Urquhart Castle.
- What happens next if I decide to book online?
You will be taken to our booking server where you will be able to choose
your deaparture date and time and make a secure payment. Book
online now
If your group is larger than 12 people please call us on 01463 233999.
- Can I book online if I don't have a printer
Yes, you can. You will need to make a note of your booking ID number
and present it at one of Jacobite's booking offices. Book
online now
- Do I need to bother booking?
Our cruises and tours sell out fast. Be sure of a place on your
chosen tour by beating the queues and booking in advance. Book
online now
If your group is larger than 12 people please call us on 01463
233999.
- What are concession prices - children, seniors, disabled/carers etc
Children under 5 go free. A child is classified as 5 -15 years of age.
Carers, HM Forces and those with disabilities are charged a students/seniors rate.
A senior is aged 65 or over for both male and female.
- How far down the Loch do you go?
We cruise as far as Urquhart Castle which is approximately the widest and most central point of Loch Ness.
- Are there toilets and refreshments on board?
There are toilets on board all vessels. We serve hot and cold drinks including alcoholic beverages along with snacks such as shortbread, fruitcake, crisps, confectionery and sandwiches (when available).
- Where are Caley Cruisers?
Visit - www.caleycruisers.co.uk
- What is the weather like?
Check out our live Loch
Ness weather feed!
- Do we need to book or can we just turn up?
Booking is advisable especially at busy periods. Reservations can
be made by phone using a credit or debit card. You can also book
tickets via our secure online booking system for any time other
than the day of departure itself. Book
Online
- Can we get a bus to the Clansman Harbour?
We recommend you use your own transport to get to the Clansman
Harbour but for a bus timetable visit Travelline website.
Alternatively, why not book one of our convenient coach and cruise
tours which will pick up and drop you off at Inverness Bus
Station - you may find this is a more convenient option.
- Do the boats have disabled access?
We recommend our "Reflection" cruise aboard Jacobite Queen. This boat has good access for wheelchair users, however, you should note that the toilet and snack bar facilities are reached via steep stairs.
- Can I take my dog on a cruise?
Yes, well behaved dogs are more than welcome to board the vessels.
Unfortunately we cannot allow dogs to travel on Jacobite coaches
and dogs are not permitted in Urquhart Castle. Disability assistance
dogs are however welcome on any of our tours or cruises and are also
permitted in Urquhart Castle.
- Can I park my car at Clansman Harbour and at Tomnahurich Bridge?
Yes, there are ample parking facilities at both the Clansman Harbour and Tomnahurich Bridge.
- What do we do if we see Nessie?
You are one of the lucky ones so stay very quiet and try to take a picture!
- Do I get my money back if you cancel sailing due to bad weather?
Yes, all monies will be refunded if your cruise/tour is cancelled due to bad weather.
