What constitutes a family ticket?

A family ticket can be purchased for 2 adults and up to 3 children on our Reflection, Contemplation or Inspiration cruises.

Can we smoke on board?

For the comfort of our passengers we do not allow smoking on any of our vessels.

Are any of your ticket prices discounted?

There are a number of options you can choose from:

  • Children under 5 go free on our Inspiration, Freedom, Reflection and Contemplation cruises.
  • Children aged between 5 and 15 years old pay a child’s fare.
  • Senior rates apply to 60 years and over.
  • Carers and people with disabilites are charged a student rate.
  • There are special tickets for our Jacobite Inspiration and Reflection cruises. Family tickets cover two adults and up to three children under 16.
  • People working in the Armed Forces, Policemen, Policewomen and their families are charged a student rate.

Are there toilets and refreshments on board?

There are toilets on board all vessels. We serve tea, coffee, hot chocolate and cold drinks including alcoholic beverages along with crisps, shortbread, chocolate, sweets and sandwiches (when available).

Can i book online if I don’t have a printer?

Yes, you can. You will need to make a note of your booking ID number and present it at one of Jacobite’s booking offices.

Can I park my car at the Clansman and at Tomnahurich Bridge?

Yes, there are ample free parking facilities at both the Clansman Harbour and Tomnahurich Bridge.

Can I take my dog on a cruise?

Well behaved dogs are welcome on our Inspiration, Reflection and Contemplation cruises.  Please note that dogs are not allowed into Urquhart Castle or on the Jacobite coaches except for disability assistance.

Do cruises and tours go every day?

We certainly do.  Jacobite cruises and tours are an all year attraction.  There are just two days you won’t find us out on the loch – Christmas and New Year’s day.  And because Urquhart Castle is closed on Boxing Day a number of our tours don’t run then either.  The only thing that can occasionally put a complete stop to things is the weather.

Do the boats have wheelchair access?

If you need wheelchair access. the ideal tour for you is the Reflection cruise on the Jacobite Queen.  This tour has good access for wheelchair users but please note that to reach the toilet or snack bar involves some fairly steep steps.  Cruises from the Clansman harbour are not suitable for wheelchair access.  There are a number of steps and a steep hill with uneven ground leading to the cruise departure point and then another steep hill when you disembark at Urquhart Castle.

Do we need to book or can we just turn up?

Our cruises and tours sell out fast. Be sure of a place on your chosen tour by beating the queues and booking in advance online or by phone. Reservations can be made by phone using a credit or debit card. You can also book tickets via our secure online booking system for any time other than the day of departure itself. If your group is larger than 12 people please call us on +44 (0)1463 233999

Do you ever cancel cruises?

Bad weather - especially high winds – means that sometimes we have to cancel cruises.  If this happens, we make sure you get a full refund or transfer your tickets to a cruise on another day.

How far down the loch do you go?

Our cruises go as far as Urquhart Castle near Drumnadrochit.  This is approximately half way down Loch Ness

What do we do if we see Nessie?

You are one of the lucky ones so stay very quiet and try to take a picture!

What happens next if I decide to book online?

You will be taken to our booking server where you will be able to choose your deaparture date and time and make a secure payment. Book online now
If your group is larger than 12 people please call us on +44 (0)1463 233999

What should I wear?

As you are no doubt aware, the weather in the Scottish Highlands can be changeable, even in the summer months.  We would therefore recommend that you take a variety of layers.  Please remember that each of our vessels has a covered and heated area for your comfort.

What time are your cruises and tours?

We have options for both cruises and tours with morning and afternoon departures. You can choose from a 1, 2 or 3 hour cruise on Loch Ness, or a coach and cruise tour of 2.5, 3, 3.5 or 6.5 hours that incorporate visits to either Urquhart Castle, the Loch Ness Exhibition Centre, or both. In winter we offer a slightly reduced programme.

Where is the Clansman Harbour?

By Car: from Inverness, Clansman Harbour is 9 miles from the outskirts of Inverness on the main A82 and 4 miles north of Drumnadrochit if approaching from Fort William. Parking is courtesy of the Clansman Hotel which is located on the opposite side of the road from the Harbour. Access to the Harbour is via an underpass.View the directions here.